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How lotusbet Handles Your Personal Data

At lotusbet, every piece of information you share — from your account details to your UPI transaction records — is handled with clear purpose and strict controls.

Data collected only for account operationUPI, Paytm, PhonePe transaction records protectedYour right to access or delete dataNo sale of personal data to third partiesJurisdiction-dependent availability

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What We Collect and Why We Use It

lotusbet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, phone number and the payment method details you provide — such as your UPI ID, Paytm mobile number or PhonePe-linked account. We use this information to verify your identity, process deposits and withdrawals,

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and communicate account updates. Browsing data such as IP address, device type and session duration is collected automatically to keep the platform secure and functional. We do not collect more than we need, and we do not share your data with advertisers. Access to the platform
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and the applicability of this policy depends on local law and is available where local law permits. If you are based in Chennai or another Indian city, the same data protections apply to your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about how your personal data is stored, want to request a copy of your records, or need to flag a concern about data handling, our privacy support team is reachable through three channels. We aim to respond to all data-related requests within five business days, and to resolve them within thirty days of receipt.

Team online

Email Support

Send a written data request or privacy query to our dedicated email address. Include your registered account email so we can locate your records without delay and respond within five business days.

Live Chat

Open the chat widget in your account dashboard and select the privacy category. A support agent will connect you to our data team directly, available during standard business hours for India time zones.

Help Centre Ticket

Submit a formal ticket through the Help Centre portal under the Privacy and Data section. Tickets are tracked with a reference number so you can follow the status of your request end to end.

HOW WE PROTECT YOU

Our Data Handling and Account Security Practices

From cookies to account retention, every element of our data infrastructure is built to keep your information accurate, secure and within your control.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which sections of the site are visited most. You can manage cookie preferences in your browser settings at any time without affecting account access.

Account Security

Your account password is stored using one-way hashing, which means even our internal team cannot read it. We also support two-factor authentication via your registered mobile number to add a second layer of protection on every login.

Data Retention

We retain your account data for as long as your account is active. If you close your account, transaction records are kept for the period required by applicable financial regulations, after which they are permanently deleted from our systems.

Payment Data Handling

UPI, Paytm and PhonePe transaction references are stored in encrypted form. We do not store full bank account numbers. Payment processors handle card or wallet credentials directly; we only receive a tokenised confirmation of each transaction.

Third-Party Sharing

We share data only with service providers who help us operate the platform — identity verification partners, payment processors and fraud-detection services. Each partner operates under a data processing agreement that restricts them from using your data for any other purpose.

Your Rights and How to Exercise Them

You have the right to request a copy of your data, correct inaccurate details, restrict processing, or ask for deletion where permitted by law. Submit any of these requests through the Help Centre or by emailing our privacy team with your account email in the subject line.

Frequently Asked Questions About Your Privacy

These questions cover the most common things our account holders ask about data collection, storage and their rights under this policy. If your question is not listed here, reach out through Live Chat or the Help Centre and our privacy team will respond directly.

We collect your name, email address, phone number and payment method identifiers such as your UPI ID or Paytm-linked number. We also collect device and session data automatically when you browse the platform to maintain security.

No. We do not sell, rent or trade your personal data to advertisers. We share data only with verified service providers — payment processors and identity verification partners — who are contractually bound to protect it.

Transaction references from UPI, Paytm and PhonePe are stored in encrypted form. We do not retain full bank account numbers. Payment processors tokenise credentials before passing a confirmation to our systems.

Submit a data access request through the Help Centre under the Privacy section or email our privacy team with your registered account email in the subject line. We aim to fulfil verified requests within thirty days.

Yes, where permitted by applicable law. Send a deletion request through the Help Centre or by email. Some transaction records must be retained for the period required by financial regulations before permanent deletion.

Active account data is retained while your account remains open. After closure, transaction records are held for the duration required by applicable financial regulations and then permanently removed from our systems.

The availability of our platform and the applicability of this policy depends on local law and is available where local law permits. Account holders in India, including those in Kolkata and other cities, are covered by the same data protections described in this policy.

How lotusbet Handles Your Personal Data

Contact Us About Your Data

Email Support

Live Chat

Help Centre Ticket

Our Data Handling and Account Security Practices

Cookie Policy

Account Security

Data Retention

Payment Data Handling

Third-Party Sharing

Your Rights and How to Exercise Them

Frequently Asked Questions About Your Privacy

01 What personal data does lotusbet collect when I open an account?

02 Does lotusbet sell my data to advertisers or third parties?

03 How are my UPI and Paytm transaction details stored?

04 How can I request a copy of the data you hold about me?

05 Can I ask lotusbet to delete my personal data?

06 How long does lotusbet keep my account data after I close my account?

07 Does this privacy policy apply to me if I am in India?

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